Managed an internal team and multiple external suppliers delivering 24x7 operations, support and projects for core European and Global connectivity, and shared services such as email, internet, WAN, security and hosting.

Reviewed, defined and agreed processes, standards and procedures based around ITIL.

Ensured service SLA, KPI and financial targets were met, initiating service improvement plans as necessary.

Engaged with line of business service managers and project teams to anticipate and control future connectivity demands.

Represented EMEA on global infrastructure and IT issues, and provided appropriate planning data to PwC directors.