ISO9001 Interim, Technical, Operations and ITIL Service Delivery Management

Case Studies

Past Clients

Heidelberger-Leben

OMV Group

Morse

PriceWaterhouseCoopers

Cadbury Schweppes

UBS

HEIdelberger lebensversicherung ag

Infrastructure Management Consultancy

germany

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Provided consultancy and analysed how IT infrastructure is provided in the development, test and production environments, and moved overall responsibility from the Operations Infrastructure Group to the Development Group.

Defined and agreed a future target state and service improvements based on ITIL framework.

Defined, agreed, and initiated the necessary handovers and controls.

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